Privacy Policy xu80 – Our Commitment to Protecting Your Personal Data

Xu80 ("we", "platform", "xu80.my") is an online gaming platform that operates and serves users in Malaysia. We understand that your trust begins with the security of the personal information you entrust to us. This Privacy Policy exists because we take that responsibility seriously.

This document clearly and transparently outlines the types of data we collect from xu80 members, how that data is used, how long it is retained, who it may be shared with in certain situations, and what rights you have as the owner of your own personal data.

This Privacy Policy applies to all services provided by xu80, including our website, mobile application (where available), and all customer support channels. It should be read together with Terms & Conditions xu80, which is equally binding on all members of our platform.

If you disagree with any part of this Privacy Policy, we ask that you refrain from using the xu80 platform. We fully respect your right to make decisions about your own data.

Xu80 only collects information that is strictly necessary to deliver a safe, fair, and legally compliant service. The following are the categories of information we may collect:

A. Information You Provide Directly:

• Full name as stated on your identification card or passport.
• An active Malaysian mobile number for account verification.
• A valid, actively used email address.
• Date of birth for age verification purposes (18 years and above).
• Bank account numbers or payment instrument details (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX) for deposit and withdrawal purposes.
• A copy of your identity document may be required for the Know Your Customer (KYC) verification process.

B. Automatically Collected Information:

• Your device's IP address when accessing the xu80 platform.
• Device type, operating system, and web browser used.
• Gaming activity data including betting history, winnings, and play sessions.
• Your financial transaction history within your xu80 account.
• Cookie data and similar tracking technologies (see Section 06).
• Timestamps and usage pattern logs for the xu80 platform.

C. Information from Third-Party Sources:

• Identity verification data from authorised KYC service providers.
• Fraud prevention information sourced from trusted third-party security systems.

The information we collect is used for legitimate and transparent purposes. xu80 will not use your data for anything beyond what is stated below without first obtaining your consent:

• Account Management: Securely create, manage, and maintain your xu80 account.
• Identity Verification: Verifying that you meet eligibility requirements, including the minimum age of 18 and Malaysian user status.
• Transaction Processing: Processes deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX, and manages withdrawal of winnings to your account.
• Fraud Prevention: Detecting, investigating, and preventing any fraudulent activity, money laundering, or misuse of the xu80 platform.
• Customer Support: Assisting you whenever you reach out to xu80's support team via live chat, email, or Telegram.
• Platform Improvements: Analysing usage data to understand how players interact with xu80 and to continuously improve the overall experience.
• Legal Compliance: Meeting legal and regulatory obligations applicable to xu80's operations in Malaysia.
• Marketing Communications: Sending you information about promotions, bonuses, and xu80 platform updates — only if you have opted in to receive such communications.

Xu80 ensures that every use of your data has a clear legal basis — whether that is your consent, contractual necessity, a legal obligation, or a legitimate platform interest that does not override your fundamental rights and freedoms.

Xu80 treats data security as its highest priority. We implement multiple layers of technical and organisational protection to ensure that your personal information cannot be easily accessed by unauthorised parties.

Technical security measures we employ:

• 256-bit SSL encryption for all data communications between your device and xu80's servers.
• Passwords are stored using robust hashing algorithms — xu80 never stores your password in plain text.
• Firewalls and intrusion detection systems operating 24 hours a day.
• Vulnerability scanning and penetration testing conducted on a regular basis.
• Strict internal access controls — only xu80 staff who require access to specific data are permitted to do so.

Data retention period:

• Active account data is retained for as long as your account remains active with xu80.
• After account closure, data will be retained for the minimum period required by applicable Malaysian laws and regulations.
• Financial transaction data is retained in accordance with the Anti-Money Laundering Act (AMLA) requirements currently in force.
• Access logs and security data are retained for a sufficient period to allow investigation in the event of a security incident.

Xu80 does not sell, rent, or trade personal information of our members to any third party for their marketing or commercial purposes. This is a core principle at xu80 that will never be compromised.

However, in certain limited and legitimate circumstances, xu80 may need to share your data with the following parties:

• Payment Service Providers: Information required to process transactions is shared with authorised payment service providers including FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow payment gateways. Such sharing is kept to the minimum necessary to complete your transaction.
• KYC Service Providers: For identity verification purposes, xu80 may use the services of authorised third-party KYC providers. They are bound by strict confidentiality agreements.
• Authorities and Law Enforcement: xu80 will disclose the necessary information to Malaysian authorities when required by law, court order, or valid legal process.
• Technology Partners: Technical infrastructure service providers (such as cloud service and server hosting providers) that support xu80's operations. They are bound by strict data protection agreements and are not permitted to use your data for their own purposes.

In all data-sharing instances described above, xu80 ensures that recipients uphold data protection standards equivalent to or higher than our own.

Like most online platforms, xu80 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly.

Types of cookies used by xu80:

• Essential Cookies: Required for core xu80 platform functions such as login verification and game session management. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helping us understand how players use the xu80 platform — which pages are visited most, how long sessions last, and so on. This data is used in aggregated, anonymised form.
• Functional Cookies: Allowing xu80 to remember your preferences, such as your chosen language and display settings, for a more personalised experience.
• Analytics Cookies: Helps xu80 analyse overall usage patterns so we can make data-driven decisions about platform improvements.

You can manage cookie usage through your web browser settings. However, disabling certain cookies may affect the functionality and gaming experience on the xu80 platform. For more information on managing cookies, please refer to your browser's help documentation.

Xu80 respects and recognises your rights as the owner of your own personal data. Below are the rights you hold in relation to your data on the xu80 platform:

• Right of Access: You have the right to request a copy of the personal information xu80 holds about you. We will provide this information within a reasonable timeframe upon receiving your request.
• Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request that xu80 correct or update it.
• Right to Erasure: Under certain circumstances, you may request xu80 to delete your personal data. However, this right is subject to xu80's legal obligations to retain certain data for prescribed periods.
• Right to Withdraw Consent: Where the processing of your data is based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting your eligibility to continue using xu80.
• Right to Object: You may object to the processing of your data for specific purposes, particularly for direct marketing.
• Right to Data Portability: You may request xu80 to provide your data in a machine-readable format for transfer to another platform, where this is practical and feasible.

To exercise any of the above rights, please contact the xu80 team by email at [email protected] by clearly stating your request. xu80 will process it within a reasonable timeframe and inform you of the action to be taken.

The xu80 platform is strictly for individuals aged 18 and above only. xu80 does not provide any services to individuals under the age of 18 and does not knowingly collect personal data from children.

Should we discover that personal data of an individual under the age of 18 has been collected without our knowledge (for example, through registration using false information), xu80 will:

• Immediately closing the account in question.
• Permanently deleting all personal data belonging to that individual from our systems.
• Taking appropriate measures in accordance with applicable legal requirements.

If you are a parent or guardian and believe your child under the age of 18 has registered or used the xu80 platform, please contact us immediately at [email protected] so we can take the appropriate action promptly.

In some instances, the xu80 platform may contain links or references to third-party websites. These links are provided solely for your information and convenience.

Xu80 has no control over the content, privacy policies, or practices of third-party websites. Accordingly, xu80 cannot be held responsible or liable for the content or privacy practices of those sites.

We strongly encourage you to read and understand the privacy policy of every website you visit. Your use of any third-party site is entirely at your own risk and responsibility.

Xu80 reserves the right to review and update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Members will be notified of any significant changes via in-platform notifications or email.

The "Last Updated" date displayed at the top of this document will always reflect when the current Privacy Policy took effect. We encourage you to review this document periodically so you remain informed of how xu80 protects your information.

Your continued use of the xu80 platform after any amendments to this Privacy Policy take effect will be considered your acceptance of the updated terms. If you do not agree with the changes, please stop using the platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding xu80's Privacy Policy or how we handle your personal data, please do not hesitate to reach out. The xu80 team is here to assist you wholeheartedly.

• Privacy Email: [email protected] — Please include "Privacy Enquiry" in the subject line of your email.
• Live Chat: Available 24/7 via the live chat icon on the xu80 platform. This is the fastest way to get an immediate response.
• Telegram & WhatsApp: Please check the xu80 platform for the latest valid numbers and IDs.

Xu80 is committed to handling every privacy-related enquiry with the utmost seriousness and professionalism. We aim to respond to all privacy-related emails within 48 business hours and to live chat enquiries in under 10 minutes.